Coaching Glossary

🔹 Service – The act of volunteering or providing support to communities, organisations, or individuals in need.
🔹 Facilitate – To guide, support, or manage discussions, activities, or learning sessions to achieve a specific outcome.
🔹 Network – A system of personal or professional relationships that enable support, collaboration, and shared learning.
🔹 Coach – A trained professional or peer who helps individuals or teams develop skills, improve performance, and achieve personal or professional goals.
🔹 Mentor – A person with experience and expertise who guides another in their personal, professional, or leadership journey.
🔹 Counsellor – A professional who provides therapeutic support for mental health, emotional challenges, or personal issues.
🔹 Virtual Drop-in – An online space where members can seek informal coaching, discussions, or peer support at their convenience.
🔹 Community Engagement – Actively involving individuals and groups in initiatives that benefit a local or global community.

🔹 Personal Development – The process of improving self-awareness, skills, confidence, and overall well-being to reach personal goals.
🔹 Professional Development – Enhancing knowledge, skills, and qualifications to progress in a chosen career or field.
🔹 Leadership Coaching – A coaching approach that helps individuals enhance leadership skills, decision-making, and influence within teams or organisations.
🔹 Solution-Focused Coaching – A coaching technique that helps individuals shift from problems to solutions by identifying strengths and actionable steps forward.
🔹 Resilience Coaching – A form of coaching focused on building emotional and mental strength to navigate challenges effectively.
🔹 Mindset Shift – A change in perspective that helps individuals overcome barriers, take action, or adopt more positive, constructive beliefs.
🔹 Empowerment Coaching – A coaching approach that helps individuals build confidence, take ownership of their choices, and drive meaningful action.
🔹 Behavioural Coaching – Coaching that focuses on changing habits, actions, and thought patterns to support personal or professional growth.

🔹 Frontline Volunteering – Providing direct support to individuals and communities in need, often in high-stakes or urgent situations (e.g., disaster relief, crisis response).
🔹 Compassion Fatigue – Emotional and physical exhaustion from prolonged exposure to others’ hardships, common among volunteers and caregivers.
🔹 Sustainable Service – A model of volunteering that ensures individuals can continue contributing without burnout, balancing personal well-being with impact.
🔹 Capacity Building – Developing skills, knowledge, and resources within a community or organisation to improve long-term effectiveness.
🔹 Community-Led Initiatives – Volunteer or service projects designed and implemented by the communities they aim to support.
🔹 Peer Support – Emotional or professional support provided by individuals who have shared experiences or similar roles.
🔹 Reflective Practice – A structured approach to evaluating one’s experiences to improve future actions and decisions.
🔹 Active Listening – A communication skill where a person fully concentrates, understands, and responds thoughtfully in a conversation.

🔹 Resilience – The ability to adapt and recover from challenges, setbacks, or difficult experiences.
🔹 Self-Care – Activities and habits that support physical, mental, and emotional well-being.
🔹 Emotional Regulation – The ability to manage emotions effectively, especially in stressful or challenging situations.
🔹 Stress Management – Techniques used to reduce and manage stress, such as breathing exercises, time management, and boundary-setting.
🔹 Grounding Techniques – Strategies used to stay present and calm during moments of high stress or emotional overwhelm.
🔹 Boundaries – Limits individuals set to protect their time, energy, and emotional well-being in personal or professional interactions.
🔹 Burnout Prevention – Strategies to maintain energy, motivation, and engagement without becoming emotionally or physically exhausted.

🔹 Adaptive Leadership – A leadership approach that encourages flexibility, resilience, and responsiveness to change.
🔹 Collaborative Leadership – A leadership style that focuses on shared decision-making and empowering team members.
🔹 Delegation – The process of assigning tasks or responsibilities to others to improve efficiency and teamwork.
🔹 Motivational Communication – Using language and strategies to inspire, empower, and encourage individuals or teams.
🔹 Constructive Feedback – Providing clear, actionable, and supportive guidance to help individuals improve performance or behaviour.
🔹 Conflict Resolution – Strategies used to resolve disagreements, find common ground, and maintain positive working relationships.
🔹 Influence & Persuasion – The ability to communicate ideas effectively to gain support, inspire change, or encourage action.
🔹 Interpersonal Skills – The ability to communicate and interact effectively with others in a respectful and productive manner.

🔹 NLP (Neuro-Linguistic Programming) – A coaching approach that explores how language and thought patterns shape behaviour and emotions.
🔹 Anchoring – An NLP technique that connects a physical or mental trigger to a positive emotional state (e.g., a deep breath reminding you to stay calm).
🔹 Reframing – Changing the way you view a situation to create a more positive or constructive perspective.
🔹 Modelling Excellence – Observing and replicating the thought processes, behaviours, or strategies of highly effective individuals.
🔹 Limiting Beliefs – Negative or self-defeating thoughts that restrict personal growth and progress.
🔹 Rapport Building – The process of establishing trust and connection in communication, often through mirroring or matching tone and body language.

🔹 Virtual Facilitation – Leading discussions, meetings, or learning sessions in an online environment.
🔹 Hybrid Events – Meetings or training that combine both in-person and online participation.
🔹 Asynchronous Learning – Learning that happens at different times and locations, such as pre-recorded coaching sessions or online courses.
🔹 Digital Well-being – Maintaining a healthy balance between online engagement and offline self-care.

🔹 Ethical Coaching – Coaching practices that maintain professional integrity, confidentiality, and respect for individual autonomy.
🔹 Trauma-Informed Coaching – Coaching that considers psychological safety, emotional impact, and support without crossing into therapy.
🔹 Cultural Sensitivity – Being aware of and respecting diverse backgrounds, perspectives, and lived experiences.
🔹 Inclusive Leadership – A leadership approach that values diversity, equity, and full participation from all members of a group.
🔹 Psychological Safety – Creating an environment where individuals feel comfortable expressing ideas, asking questions, and sharing concerns without fear of judgement.